Refund/Cancellation Policy

All Services:

Cancellation – 48 hours notice is required for cancellation of single sessions. Missed sessions without the appropriate notice will be charged as if attended.

Medical Cancellations – Cancellation is permitted where an individual is not able to participate in a single sessions for medical reasons. A doctor’s note confirming that the individual was not permitted to participate is required within 7 days of missed session and upon receipt, a credit for a makeup session will be issued.

Products

Fitness Equipment and Accessories

  • May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged.
  • Products which are defective or damaged upon arrival may be returned immediately for exchange.
    • Some products may need to be shipped directly to the manufacturer. This will be stated on the product package or instruction insert. Should you be unsure if this is the case, please contact us using the information at the bottom of this page
  • Customers are responsible for all shipping charges on exchanges or refunds.
  • Refunds are only available when an equivalent replacement in unavailable and customer does not wish to exchange for another product

Digital Products (Audio, Video, E-Book downloads)

  • These products are not eligible for return or exchange.
  • Should your file be defective or damaged upon arrival please contact the appropriate division of the BODY SOLUTIONS HEALTH CLINIC where you purchased the product and we will arrange for a copy of the file to be re-sent.
  • Should you be dissatisfied with the quality or content of the file, we would be happy to hear your feedback. Please contact the appropriate division of the company.
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