Frequently Asked Questions

What happens on the first visit?

On the first visit you will complete a confidential Heath History as part of your assessment. This is important as the Therapist needs to know if you have any medical conditions or are taking any medications. A thorough assessment includes: Functional Analysis (gross movement patterns); Orthopaedic Testing (physiotherapy/sports medical type testing specific to body areas as to strength and range of motion); Neurofunctional Testing (for nerve conduction); Visceral Mobility Testing (specific to an organ). There may also be a need for testing on a cellular level (bioressonance) that may be suggested as well as emotional testing. The Therapist will listen to your concerns, assess your individual needs as well as other factors that may be contributing to your injury (lifestyle, nutritional status, etc.). The Therapist will then develop a treatment plan with you to ensure you receive appropriate treatment that will help you return, as much as possible, to your normal activities.

How often should I have therapy?

Some people believe that one treatment is enough; however, therapy is most beneficial in acute conditions when used over a series of treatments and then followed up with maintenance or preventive treatments.

Through mutual discussion, your Therapist can help you establish a program which fits your physical needs and lifestyle.  Your Therapist is most interested in your recovery and in the maintenance of your health.  Any recommendation for further treatment is being made by a qualified health professional and is made with your utmost care in mind.

Do I have to remove any clothing?

Most treatments do not require any clothing to be removed. Other treatments will require removal of clothing but how much will be decided between you and the therapist. Client comfort and safety always take priority. All treatments can be modified to maintain those standards.

Can I have another person in the room with me?

Yes, this is your decision to make. Your comfort level is most important to us. Please discuss this matter with your therapist.

What is Neurofunctional Therapy?

Neurofunctional Therapy is a treatment approach that combines multiple disciplines to achieve a reduction or elimination of musculoskeletal pain and movement disorders, sports injuries, functional problems, problems of dysregulation, headaches, stress-related disorders, chronic pain, etc., through advanced manual techniques that address the body at the source of the problem.

What is Acupunture Therapy?

Acupuncture is not a medical system, nor a substitute for medical knowledge, nor an entity on to itself. Acupuncture is a therapeutic intervention (a technique) that cannot be separated from the applications for which it is used, treating specific health dysfunctions (i.e., musculoskeletal pain and movement disorders, sports injuries, functional problems, problems of dysregulation, headaches, stress-related disorders, chronic pain, etc.).

Neurofunctional Medical Acupuncture is a precise peripheral nerve stimulation technique, in which fine solid needles (acupuncture needles) are inserted into anatomically defined neurofunctional sites, and stimulated manually or with electricity for the therapeutic purpose of modulating abnormal activity of the nervous system and/or the endocrine, exocrine and immune systems, in pain syndromes, functional problems, and any diseases in which these modulatory mechanisms are available. Neuromodulation occurs through neurological and neurohumoral mechanisms at multiple levels, namely: peripheral nerves, spinal cord, brain stem, brain and cerebellum.

Neurofunctional Acupuncture is a physiological intervention similar to exercise that elicits existing available regulatory mechanisms through the up-regulation and down-regulation of specific cellular processes. These cellular processes cannot be forced upon the body as it would happen with administration of pharmacological substances. This therapy is mechanism-based, not disease-based. Therapeutic goals and treatment targets are selected based on the identified neurological dysfunctions contributing to the clinical presentation of the symptoms.

What is Bioresonance Therapy?

Bioresonance Therapy is a synthesis of modern achievements of frequency (electrical) informative medicine, biophysics, and computer technologies. It is not a medical system, nor a substitute for medical knowledge, nor an entity on to itself. It is a method of healing that works with the help of the clients own electromagnetic oscillations. Think of it in a similar way of how modern medicine assesses the heart and brain activity/health by reading and interpreting electrical impulses or how the frequency of blue light waves treat jaundice. The assessment and therapy are non-invasive & completely painless.

The database of the device contains frequency models of many pathological processes. It automatically compares the electromagnetic spectrum of the patient’s organism with benchmarks in its database. This process is very similar to reading bar codes in a supermarket. The “bar code” being similar to an electromagnetic scale of any process in the organism.

Brief Summary of main features:

  1. full scan and assessment of the client
  2. Help in the identification of possible diseases and state of heath of various organs and/or their systems
  3. Help in the identification of possible allergens
  4. Help to create an individual course of recovery, including the frequency compensation (the method that helps recreate the self-compensatory reactions of organs & systems)

The goal is to determine a method of holistic healing, including suggested natural supplements for the best results based on the clients assessment.

Does therapy hurt?

No, not in most cases. As with many treatments affecting the soft tissue, there are times when therapy can cause some light discomfort but it is not harmful. Discomfort usually diminishes and no technique of this nature is used without the therapist first discussing it with the client and obtaining your permission. In the case of acupuncture, some areas of the body may be more tender than others. Some minor bruising may occur.
A comfort scale will be established and the therapist will work to the client’s tolerance level. The client can stop or change the treatment at any time and Massage therapists will modify their techniques to meet their client’s needs.

Do you treat children?

Yes, even infants can be treated. Our policy, however, is that anyone under the age of 16 must have an adult present in the room throughout the treatment and that the parent also give their signed consent before treatment begins.

Do I need a Doctor’s referral?

Strictly speaking the answer is No. You do not need a physician’s referral to see a Registered Massage Therapist or Acupuncturist who can assess and treat you. Referral to your family physician is done if you require any further medical consultation or investigation. Be aware, however, that even though it is not required by law, some extended health plans still require a physician’s prescription for Registered Massage Therapy or Acupuncture Therapy in order to be reimbursed. You should check your plan’s specifics prior to obtaining services.

Will my Therapist keep my information private?

As regulated health professionals, Registered Massage Therapists are required as a part of the standards set by the College of Massage Therapists of Ontario to maintain the information you provide, both verbally and in written form, in the strictest of confidence.  In addition, Registered Massage Therapists are covered by Ontario’s Personal Health Information Protection Act, 2004.  As a result, information that is collected about clients may be collected only with consent, may only be disclosed with consent or to your immediate health providers (circle of care), and must be secured and maintained.

Will my extended health insurance cover this?

Yes, in most cases. It is recommended that you review your Extended Health Plan or call your Human Resource department for details.

In the case for Bioresonance Therapy, there is no current Extended Health Plan coverage.

Is massage therapy covered under the Ontario Health Insurance Plan (OHIP)?

No.  Massage therapy treatments are not covered under OHIP, regardless of whether the treatments are provided by a Massage Therapist directly, by a physician or required by a physician.
Most progressive extended health benefit plans do cover massage therapy treatments when provided by a Registered Massage Therapist and most do not require a physician’s order to do so.  Contact your employer for more information.

If I get into a Motor Vehicle Accident, who pays for the treatments?

Our clinic is not setup to handle motor vehicle accident insurance cases. The full cost of treatment incurred is the responsibility of the client. If you cannot afford to pay out of pocket, we suggest that you visit a clinic that deals more with motor vehicle accident insurance cases. In most cases your Vehicle Insurance will cover the payments once a treatment plan is submitted and approved.

Can I specify what part of the body my therapist works on or avoids?

Yes. You are in control of the treatment and your therapist will abide by your decisions at the time of consent. Please note, however, that by modifying certain treatments, you may not get full resolutions to various problems. You also have the right to revoke your consent and stop the treatment at any time.

Do you have gift certificates?


What are my payment options?

We accept on-line payments via credit card. This includes Visa and MasterCard. An official receipt will be issued at the time of treatment so that you may send it to your private/extended health plan for reimbursement in order to recover your expenses.  Most workplace extended health plans cover our services due to provincial registration with the respective colleges.

What are your POLICIES and ETIQUETTE?

As a courtesy to both client and therapist, please respect the following policies:

Your comfort and safety are out priority. We will be happy to make adjustments to the pressure applied during treatment, also to the lighting or temperature if possible. We are committed to enhancing your personal health and well-being. Please feel free to express your preferences and we will do our best to accommodate them.

Arriving late is a breach of etiquette and will result in a shortened treatment. Remember, your treatment must end on time to prevent further delays, regardless of how late you begin. (Few exceptions will apply)

Out of consideration for your therapist, a 48-hour advanced re-scheduling or cancellation notice is required. Broken appointments will be billed 100% of pre-booked time. By law, any receipt issued will also reflect this.

Online Credit card. Note: there is NO DEBT machine in the clinic.

Registered/Licensed professionals solely perform our services that are covered by insurance policies. A variety of therapies are covered under many Extended Health Insurance Plans. For further coverage details, consult your Human Resource Department or Health Policy. Some treatment modalities are not covered by insurance plans. Please be aware of this before agreeing to treatment as the full cost of treatment will be your responsibility.

All treatments are BY APPOINTMENT ONLY. There are no provisions for last-minute walk-in appointments.

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